As part of our commitment to provide excellent customer service to the gymnastics community, every two years British Gymnastics conducts a Customer Satisfaction Survey with affiliated clubs.
The survey is conducted on our behalf by The Leadership Factor, an organisation which specialises in customer satisfaction measurement. It will be conducted over a period of four weeks commencing on Monday 11th April 2016.
Telephone interviewers will be contacting a number of clubs and we would appreciate your agreement to spend approximately twenty minutes answering questions, that will provide us with the valuable insight into how well we provide service to you.
The information we gather via the survey is essential, as it will allow us to determine how and where we can further develop and improve the service we offer. Following the last survey in 2014 your feedback helped us to make the following improvements:
- Restructure the Participation department (previously Development department) to be more focused on key areas of support
- Establish a dedicated Customer Service department to enable us to respond to your requests quickly and accurately
- Implementation of an ongoing customer service training programme to all customer-facing staff
- Enhancements to GymNet to improve ease of use
Please be assured that all information provided will be treated in the strictest confidence, unless you specifically state that you are happy for the information you provide to be attributed to you and forwarded to us for review.
We will keep you updated on the outcome of the survey and any actions we take to improve our service to you as a result of the findings.