- Why can’t I login?
If you are struggling to login, please visit our login FAQ’s page.
- My child has two parent accounts?
If you have registered your child under two different parents accounts, you will need to contact us in order for the accounts to be merged together. We will need email permission from the parent who is losing the access in order to merge the accounts together.
You will need to email into [email protected].
- How do I upgrade membership
You can upgrade membership in GymNet. If you are doing this for your child, you will need to select them from your ‘Select a child’ drop down. You will need to click on the blue ‘Membership’ button and scroll down towards the bottom of the page.
You will see the available upgrades and just need to click on the shopping cart icon with the + sign. The charge will then be added to your checkout on the right-hand side of the screen.
- I want to remove my parents account; how would I do this?
You will need to go through the Join for The First Time process to get your own account. You won’t be able to use the email address that was previously linked to the parent account.
- Can I be a member of more than one club?
Yes, you can. You won’t need to take out a second membership for the additional clubs, you will just need to ensure you add the club to your membership via GymNet
- How do I change my personal details?
You will need to log in to GymNet using your membership number and password. Once in, you will just need to click on the box of the information that you want to change. Remember to click on the blue ‘Save’ button at the bottom of the page.
There are a few details that are unable to be changed within GymNet and these are:
• First Name
• Last Name
• Date of Birth
• Email Address
If you need to change any of the details listed above, you will need to email in to [email protected]. (If you are changing details for a child under the age of 16 or are the parent account for someone aged 16 or 17, you will need to log in using your parent account details).
- How do I add a child?
If you already have an account with us (whether that be a personal membership or a parent account for another child) you will need to log in to the ‘My Account’ part of the website with your membership number or password. If you are having trouble logging in, visit our login FAQ’s page.Once in your account, you will need to click the blue ‘Add a child to your account’ button.
You will need to complete your details on the next page as required and click save.
You will then need to click on the blue ‘Renew Membership’ button. Check all your details are correct on the first page and click on ‘Continue’.
For page 2, Select the type of membership that is required and click ‘Continue’.
On the next page, ensure that ‘Renew?’ is selected as Yes, then click ‘Continue’. You can add another child at this point if required. You will then get a warning for the Equality and Diversity not being completed for this member. Click on ‘Continue’.
For the marketing preferences, tick the boxes if there is anything you wish to receive. Then click ‘Continue’.
If your child’s club has requested that we collect data for you, another page will pop up with medical information, emergency contact details, etc. Once completed, click ‘Continue’.
You will then be taken to a summary of the new membership and if all is correct, you will need click on ‘Finish and pay’.
Clubs can set members payments differently. If your child’s club has selected for them to pay, you will be taken to the home screen of your membership where the children on your account will be listed and ‘All accounts are p to date’. If the club has selected that the individual pay for membership, you will be taken to Sagepay to make payment.
- How does my child access the Academy?
If you have booked your child on to a course that requires the pre-course questionnaire or any online learning to be completed, they will need to log in to the Academy via their membership number rather than your parent account. You will need to:
Go to the GymNet log in page (if already logged in, click the logout button).
Click on Forgotten password, and complete with your membership number.
A reset password email will be sent to your email address. You will need to click the link within it.
When the new window opens, click on the drop box, choose the name of the child, enter the new password and then confirm it.
Your child will then be able to log in with their own membership number and password and access the relevant course and resources.
If the query is relating to completion of the pre-course questionnaire, they need to complete the process above then go back to the original course booking confirmation email and click on the link.
This will take them to the log on page, where they can complete child’s membership number and password and access questionnaire.
- How do I Change/Add a Club?
You will need to log in to GymNet using your parent account log in details. If you’re unsure of these details and are struggling to access your account, visit our login FAQ’s page.
Once in GymNet, click on the ‘Select a Child’ drop down box and choose your child.
Click on the Membership box.
Scroll down, passed the list of disciplines that have been selected for you child.
You will then get the list of clubs that your child is attached too.
Here, you can see the primary club that your child is linked too, see the club’s declaration and remove the clubs.
There is also an ‘Add new club’ option. If you click this and start typing the name of your club, it will be pulled up and you just need to click on add.
A set of questions may be pulled up if the club has requested that we collect this data for you. Once completed, click save.
- Can I join any gymnastics club and become a British Gymnastics member?
To obtain British Gymnastics membership, gymnasts need to be offered a place at a British Gymnastics registered club. Once you have been offered a place, your club will provide all the information needed to complete the British Gymnastics membership process directly with us.
- Why do I have to register membership directly with British Gymnastics as well as my club?
There is a significant change to the current legislation regarding data protection, the General Data Protection Regulation (GDPR), which is set to become adopted by UK Law. The GDPR means some significant changes to the way organisations can obtain, use and retain data in their day-to-day work.
It is due to this change in legislation that individuals must complete their membership directly with British Gymnastics and not via their club.
- What are the benefits of a British Gymnastics membership?
Whether you are just starting out, or have been involved in gymnastics for some time, there is a whole range of benefits to being a part of the British Gymnastics community; from the fundamentals of a comprehensive insurance package, including personal accident cover, to discounts and special access to tickets for our calendar of spectacular events. There are also some great benefits outside of the club, such as member discount on GymShop, with a great range of merchandise and clothing. For the non-gymnasts in the family, membership also has the benefits of excellent discounts on admission to Merlin destinations such as LEGOLAND, Warwick Castle, Madame Tussauds, Alton Towers Resort, SEA LIFE Centres and many more! And if you want to make a weekend of it you also get special rates with IHG® Hotels across the UK.
- What if the gymnast is under 16 years old?
If the gymnast is under 16 years old, a parent or guardian will need to complete the membership process on the gymnast’s behalf. Only a person with parental responsibility can legally provide their details and consent on their behalf. If a grandparent or other family member is the legal guardian or has parental responsibility, then they will be able to complete the membership process but otherwise, this won’t be possible.
- How does my club know I have completed the British Gymnastics membership process?
During our membership process, we’ll ask you to tell us which club you attend. Once you have completed the membership process online in our website, we will instantly notify your club. If you have any issues, British Gymnastics Customer Support are here to help on 0345 129 7129 (Calls to an 0345 number are charged at a standard rate (calls from mobile phones may vary). Calls may be recorded for training and monitoring purposes).
- Do I receive a membership card?
We will send a British Gymnastics Member Pack which will be posted to the address you gave us when you created your membership. Your pack contains a physical membership card as well as membership information and membership gift. Please allow 6-8 weeks for delivery.
- Why does my club charge a club membership fee?
There are many different types of gymnastics clubs across the UK, from small volunteer-led organisations to larger purpose built facilities, from charities to community clubs. The one thing they have in common is that there is an amount of administration that must be carried out to make sure the club runs smoothly and everyone can take part. This could be dealing with class fees, completing competition entries or running committee meetings. To make sure clubs can do this well, many charge a small annual administration fee at the start of the membership year. Where this may previously have been collected alongside your British Gymnastics membership fee, clubs will now be collecting this separately.
- As a parent, can I register multiple members at the same time?
Through our online join and renew membership process, it is possible to complete the process for multiple members at the same time. The process will enable a parent or guardian to create a 'master' account and then attach multiple members to that account. This will mean parents/guardians, including those who coach or carry out a club role, can pay for all memberships in one transaction and only need to input personal information, such as their address, once.
- If I decide not to continue taking part in gymnastics, can I obtain a refund?
New participants are entitled to two free taster sessions and then have the option of taking out British Gymnastics membership. British Gymnastics membership once paid is non-refundable .
- I have been out of sport for some time, am I considered to be a new member?
If you have been out of the sport for less than a full membership year, your membership will be treated as continuous and will be back-dated to the start of that membership year when you renew. If you have been out of the sport for one full membership year you will be able to renew online. Members who have been out of the sport for more than two full membership years will need to ‘join’ rather than ‘renew’ their membership.
- Does my British Gymnastics membership cover me to attend more than one club?
If both clubs are British Gymnastics registered clubs, you will be considered a British Gymnastics member at both clubs. However, each club may have their own club membership fee which is separate. You may find both clubs ask you to complete the British Gymnastics membership process. However, if you’ve already done this, you won’t need to repeat it, simply show the club confirmation of your membership by showing your confirmation email or your membership card and add the club to your membership via your member account online.
- My club has told me my membership needs to be upgraded, what should I do?
Clubs can upgrade a membership on behalf of a member or their parent or guardian. Members can also log in to their member account online and upgrade the membership themselves.