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These terms and conditions set out the basis on which you can use our website and place orders for items from British Gymnastics Official Shop - british-gymnastics.org/shop - the online shop for Gymnastics Enterprises Limited. By ordering goods from the British Gymnastics Official Shop you are deemed to have understood and accepted these terms. The supplier of the goods featured is Gymnastics Enterprises Limited (hereafter referred to as “GEL”, “we”, or “us”), a wholly-owned subsidiary of British Gymnastics. Registered office for GEL is Ford Hall, Lilleshall National Sports Centre, Newport, Shropshire, TF10 9NB. Registered number 02646569 (England and Wales).
You may contact us at this address, by phone on our business rate number which is 0345 129 7129 ext. 2395 or by email to [email protected] . Telephone calls to and from British Gymnastics Official Shop/British Gymnastics may be recorded or monitored as part of our efforts to further improve service to our customers.
Unless otherwise stated, all calls to British Gymnastics Official Shop/British Gymnastics will be charged at the current business rate number charge from a landline. Mobile Providers and other Networks may charge a different rate – please check your contract for charges.
We will not contact you for marketing purposes by email, mail or telephone with relevant offers from British Gymnastics Official Shop unless you have specifically opted in to receive marketing from GEL.
The Terms and Conditions below govern your use of the Gymnastics Enterprises Ltd (GEL) online shop (hereafter referred to as “British Gymnastics Official Shop”) and your relationship with GEL and British Gymnastics.
Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the British Gymnastics Official Shop website.
We make every effort to ensure that the details on our website are as accurate as possible. However, we and our suppliers may improve or update our products without prior notice. The sizes of all clothing and dimensions of gift items are approximate and the images may vary slightly from the actual item – especially colour – for, although we strive to give a true representation of the colour in the images on our website, colour reproduction can vary from screen to screen.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
To register with the British Gymnastics Official Shop you must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
When you register on the British Gymnastics Official Shop you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Service (see below for contact details) immediately and change your password to prevent any further use of it by someone other than yourself.
If British Gymnastics has reason to believe that there is likely to be a breach of security or misuse of the British Gymnastics Official Shop website, we may require you to change your password or we may suspend your account.
The website content & product range offered through British Gymnastics Official Shop is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the British Gymnastics Official Shop website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the British Gymnastics Official Shop website without written permission from British Gymnastics.
No licence is granted to you in these Terms and Conditions to use any trade mark of British Gymnastics including, without limitation, the trade marks British Gymnastics, British Gymnastics FUNdamentals Movement ideas for Early Years or British Gymnastics FUNdametal Movement ideas. Items such as our Certificates are all copywrited and so you are not permitted to duplicate them.
You may not use the British Gymnastics Official Shop website for any of the following purposes:
By registering to use the site you will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out of or in connection with:
Please note that Event Tickets are non-returnable and non-refundable so please take care when ordering that you order for the correct event, day, session (where applicable) and ticket type. Your tickets will be E-Tickets which will be emailed to you on completion of and payment for your order.
All orders must be placed online at british-gymnastics.org/shop
You can search for items, put them in your shopping basket, review the items in your shopping basket before going through to confirm delivery details and making payment.
To complete an order, you will be required to confirm your Name, Address (billing and, if different, delivery) Telephone number and email address – this is so that we can email you your confirmation documents and contact you there be an issue with your order.
We will not retain any credit or debit card details on our system.
All items are subject to availability. Should, for any reason, an item not be available at the time we pick your order, we will contact you directly. Our warehouse hours are 09.00-17.00 Monday to Thursday and 09.00-16.30 Friday (excluding Bank Holidays).
Items in your shopping basket are not reserved or allocated to you - they are only secured once payment has been made. Therefore, if you create an order in your shopping basket and leave it several days before you pay for it, items may have sold out during this period - so we recommend you pay for your orders as quickly as possible.
You can pay by Credit/Debit card or, for registered Clubs, Groups, Leisure Centres and Schools, you can also pay by invoice (subject to a successful credit facility application).
For more information on registering your Club, Group, Leisure Centre or School please email us at [email protected] . To apply for a credit facility please contact [email protected] – a credit account can take 7-14 days to set up so please leave ample time for this to happen before placing your first order.
Please ensure your billing address is the address where your credit/debit card is registered – if not your payment may fail.
When you place your order with us, you will receive an electronic order confirmation. Please check this straight away and should you have ordered the wrong item/s please call our Customer Service Team on 0345 129 7129 ext. 2395.
If the order has been paid or despatched we cannot alter or recall it – so it will be delivered to you and, if you need to return it, our standard Returns Policy (see below) will apply. Customer Service office hours are 09.00-17.00 Monday to Thursday and 09.00-16.30 Friday (excluding Bank Holidays).
When your order has been picked and despatched, we will send you a despatch confirmation email to let you know that your order is on its way. If you opted for a courier service, you will then be able to track the delivery status of your order by using the tracking number provided to you.
Please note that we only deliver to UK addresses.
We offer two delivery services for UK delivery addresses – these timescales are for most UK Mainland addresses, but may take an additional day for the Highlands or remote areas, the Islands and Northern Ireland. Please make sure your delivery address is correct as, once despatched, the order will be delivered to the address on your order confirmation and it can take several days (if at all) to get it recalled and redelivered.
*Please note that working days are Monday to Friday – excluding UK Public Holidays. Orders placed using a next day service placed on Friday before 14.00 will be delivered on Monday (unless it is a Public Holiday); orders placed after 14.00 Friday, on Saturday or Sunday will be delivered on Tuesday (or Wednesday if the Monday was a Public Holiday). Any next day orders placed during a Public Holiday will be picked the first working day back for delivery the next working day.
Please do not ask that items be left in your wheelie bin as if the bin is emptied and your order therefore goes missing, you will have to reorder your items and pay for them again.
If your delivery hasn’t arrived within the expected delivery time, please check that the postman hasn’t left a card for you or delivered to a neighbour. If you chose a tracked service, you can use your tracking number to find out where your parcel is by using Royal Mail's website. If you have any other issues with the delivery, please then contact us on 0345 129 7129.
Once delivered, the products will be deemed as in your ownership. You must check your order on delivery and notify us within 7 working days of any discrepancies, faults or damage. After this date the order will be deemed as delivered to you complete and correct.
OVERSEAS - we only deliver to UK addresses.
Orders can be collected from our GEL (Gymnastic Enterprises Ltd) warehouse - Gymnastics Enterprises Limited, British Gymnastics, Lilleshall National Sports Centre, Newport, Shropshire, TF10 9AT. Please only choose this option if you will be collecting - if you then want your items shipped out you will have to pay for the cost of shipping.
We need 2 working days to have your order ready for you to collect, and all orders must be placed online (our GEL team cannot place orders for you). We will ask for ID and a copy of your order confirmation from the person who comes to collect your order.
Orders can be collected between 09.30-15.00 Monday to Friday (excluding Public Holidays).
The prices on our website include VAT for deliveries within the UK but not delivery charges. Though we strive to ensure that the prices on our website are accurate, it is possible that an item may be priced incorrectly. If there are any discrepancies or you feel a price is incorrect, please contact us before you confirm payment.
For purchases paid for by credit/debit card, payment will be taken when you place your order. This payment will show on your statement as being made to Gymnastics Enterprise Ltd. We do not retain any credit/debit card details on our system.
Once an order has been paid and despatched it cannot be altered/cancelled and will be delivered to you.
No retrospective discount will be applied to any orders including where an item is now on offer at a lower price as part of a sale or special offer campaign than you may have paid for it. If you are entitled to discounts linked to your membership with British Gymnastics, please ensure you have logged in to the correct account. We cannot issue refunds for discount where the wrong account has been used or your membership has expired.
Please note that we are under no obligation to honour a lower price if it is obvious that this is a pricing error e.g., similar items are at a higher price or the price is clearly too low for the item.
We hope you are completely satisfied with everything you buy from the British Gymnastics Official Shop. With clothing, the main reason for returns is due to customers choosing the incorrect size, so we recommend that you use the individual size guides on the product pages to check against your own measurements, as returning unsuitable items to us will be at your own cost.
However if, when you receive the goods, they are not as you were expecting, you have up to 14 working days from the date of delivery to notify us of your intention to return them to us for a refund or exchange, and a further 14 days to return them to us. Any items sent back outside of this period will be returned to you and we may charge for the postage to do so.
Any sale or special offer items must be returned within 14 days. After 14 days from delivery the items will be deemed as delivered and accepted and so we will be unable to exchange or refund them. This does not affect your statutory rights to return faulty goods.
Items must be returned to us in an ‘as new’ condition and in the original packaging and, with items of clothing, their original tags and hygiene seals in place. If you receive an item with a hygiene seal missing, please contact us immediately and do not wear the item.
To return your items to us, we strongly recommend using a tracked service to ensure that the goods arrive with us safely. We've partnered with Royal Mail to offer a tracked returns service. To use this service, please click here and follow the instructions on the Royal Mail site. We reserve the right to deduct our standard shipping charge of £3.95 from any refunds where our returns policy has not been adhered to.
If you are requesting a refund, this will take 5-10 days to appear in your account from the day we receive the items back in our warehouse. Your refund will show in your account as coming from Gymnastics Enterprise Ltd. We can only make refunds back to the original card or account used to purchase the goods. If you are returning an item given to you as a present, the refund will go to the person who placed the original order.
We do not offer exchanges. If the item you return is unsuitable, this will be credited on return and you can then buy the correct item.
You will be responsible for the shipping costs of returning unwanted items to us, and your original shipping cost is non-refundable.
Should you feel that the item you have purchased is faulty please contact us on 0345 129 7129 with details of the fault and your original purchase order. We will then advise on how best to return the items to us.
If an item is covered by a manufacturing warranty, this is in relation to manufacturing faults and not for general wear and tear. Gym equipment is covered by the manufacturer’s warranty directly. The manufacturer’s warranty period will be detailed on your documentation.
Faulty items will be exchanged and payment will only be refunded if there is no stock available for exchange when we process your return. All items are subject to quality testing by our returns team and exchanges/refunds made only if they are satisfied there is a fault with the goods you have returned.
All returns should be sent to: Returns Department, Gymnastics Enterprises Limited, British Gymnastics Official Shop, Lilleshall National Sports Centre, Newport, Shropshire, TF10 9AT
We do not ship to addresses outside the UK.
As a UK based customer, should you choose to cancel your order under the terms of the Consumer Contracts Regulations you must do so in writing within 14 days of your order arriving with you. You are responsible for covering the cost of returning them to us. You can return the goods to us provided they are in ‘as new’ condition, unworn/unused and ideally in their original packaging. Once your return has been approved by our returns team, we will then refund your order and the original shipping costs.
Any items that are not returned in an ‘as new’ condition will be not be refunded and will be set aside for you to arrange collection of within 21 days. If you would like us to return the items to you, an £9 handling & carriage cost fee will be charged.
We make every effort to ensure your goods arrive in perfect condition. However, should your items arrive damaged or you believe there is a discrepancy between what you ordered and what has been delivered, please contact us immediately.
Claims against a courier (tracked services only) for damage or theft have to be made within 5 days of delivery – claims made after this period cannot be accepted. Please retain the original packaging as the courier may require this as evidence of possible tampering.
We will then begin an investigation with the courier and our own warehouse team – the initial enquiry may take two-three working days as the courier company/Royal Mail will need to interview the driver. During this time we will undertake an internal investigation with our Warehouse team.
We recommend you select a tracked courier service as items sent using standard delivery are not insured for damage or theft.
We strive to ensure that the products on our website are of satisfactory quality and reasonably fit for the purpose for which they are commonly used. Therefore, our liability is strictly limited to the original purchase price of the item/s purchased and only for losses that could be deemed as foreseeable at the time you placed your order with us.
To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Please read this notice carefully:
Any DVD/videos sold on the shop show skills and exercises that can (under the supervision of appropriately qualified coaches) be taught and exercised by healthy and experienced gymnasts. Viewers must use their own judgment (or seek expert advice) as to whether the skills and exercises are suitable for the group (or individual) gymnasts they are teaching or intending to use the DVD/video. Gymnasts in the DVD/video perform skills and exercises to demonstrate the skills or exercises being taught. Gymnasts who have physical or any other impediments should not attempt any skills or exercises in the DVD/video without first obtaining appropriate professional advice as to whether or not they should do so. Coaches or instructors must ensure that they hold the appropriate qualification at the appropriate level for the skill being taught and that the equipment and the location used are suitable and safe for the intended coaching session. If the coach is in any doubt, he/she should seek expert advice from their local gymnastics association or federation.
The producers and distributors of this DVD/video exclude so far as legally allowed all responsibility whatsoever for any accident or injury that may ensue through coaches, teachers or gymnasts using the contents (in part or in full) of the DVD program.
If you wish to learn more about coaching gymnastics contact your local gymnastics club or visit https://www.british-gymnastics.org/coaching-gymnastics