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We cannot 100% guarantee any delivery date as they could be influenced by factors out of our control, such as inclement weather, incidents or the sheer volume of orders with Royal Mail at this busy time of year.
The cut off for standard delivery is 2pm on Wednesday 16th December. Any orders placed after 2pm on the 16th and before 2pm on Friday 18th December may still be despatched, but will not arrive in time for Christmas.
Standard delivery is usually 3-5 working days from despatch.
Any orders placed after 2pm on Friday 18th December will not be despatched until our warehouse re-opens on Monday 4th January. Express shipping may still be available during this period, but orders will not be despatched until our warehouse reopens.
The British Gymnastics Official Shop will be closed on the following dates over the Christmas and New Year period
Once we reopen on 4th January, our normal working hours are 09:00-17:00 Monday to Thursday and 09:00-16:30 on Fridays.
We have extended the return period for items purchased as presents on or after the 1st December - please return any unsuitable clothing or accessories purchased as gifts before 24th January 2020.
Please do not return any items to us until after 4th January 2020 as the courier will be unable to make delivery. Returns may take 7-10 working days to process.
We do not currently offer an exchange service for online orders - if you need a different size, you will need to re-order the size you require. We will then refund the original order when the goods are returned to us.
Personalised items cannot be returned, this includes hoodies, t-shirts, water bottles and drawstring bags. All leotards must be returned with the hygiene seals intact. If you receive a leotard without a hygiene seal, please contact us immediately.
For further information on returns, please see our returns policy.