This e learning course aims to develop your communication skills and enable you to have effective conversations.
Explore this course
This course aims to improve your verbal, non-verbal and written communication skills. At the end of the course you will be able to:
Recognise the importance of effective communication.
Identify different styles of communication and adapt your approach as needed.
Explain the difference between verbal and non-verbal communication.
Appreciate the importance of positive body language and tone of voice in conversation.
Use positive reinforcement to encourage openness in others.
Ask a range of good questions to elicit meaningful responses.
Demonstrate active listening skills.
Communicate a message, verbally or in writing, in a clear and engaging way.
This e learning is approximately 45 minutes