Information we collect about you when you use our website
You do not need to give us any information about yourself to view the British Gymnastics website. When you access the website, our webserver logs your Internet Protocol (IP) address (a unique set of numbers that identifies one or more devices on a computer network), browser identifier and the time of access.
Our website provides access to some other services, including the option to contact us via or website and to become a British Gymnastics subscriber to enable you to register for one of our courses as a non-member or to receive news by email. You may need to provide some information about yourself to access these services or if you contact us in another way.
How we use information about you for legitimate purposes
We process personal information about you or the following purposes where we have a legitimate interest to do so:
- Responding to questions, feedback and requests for information or support
You can contact us using our helpdesk and Live chat service on our website. These services are provided on our behalf by FreshWorks who are US-hosted and certified as adhering to the EU-US Privacy Shield. For more information please see FreshWorks' Privacy Notice.
If you use our Live chat service, you will be given the option to provide a name. If you provide your email address at the time of the communication, we can send you a transcript of the chat. If you contact us using our helpdesk, we will collect your name, email address and query type. We will use your email to confirm and respond to the query. We will not retain a copy of your Live chat or helpdesk communication without your agreement unless there is a legitimate and lawful reason to do so.
You can also contact us by telephone, email or letter. We do not record calls or retain any records of calls unless you agree. However, if you are a British Gymnastics member or subscriber we may log important calls and other communications on your account. We will use the information you provide to respond and will retain any correspondence for up to one year after the matter is resolved.
We may use communications information to compile anonymous statistical reports showing information like the number and type of query and how they have been resolved. Occasionally we will use information provided to develop case studies for learning and development purposes. We will be very careful to ensure that any information that could identify a person will be removed or changed to preserve anonymity.
- Monitoring the effectiveness of our website and communications.
We also use your IP address to analyse the number of people who are accessing our website at any one time and the types of device being used and the website user behaviour patterns. This information helps us to make improvements to our website and services. Unless you provide other information about yourself, we will not be able to identify you. However, we would not normally use IP addresses to identify individuals except if this is deemed to be necessary to investigate problems or potential misuse of the system. We also monitor whether our electronic communications are received and opened.
- Responding to complaints about the BG website and services or organisations and individuals that we regulate.
We use the personal information provided to respond to the complaint and to monitor the service we provide. If the complaint is about another person, we usually need to share the complainant’s identity with whoever the complaint is about. If a complainant does not want information identifying him or her to be disclosed, we will try to proceed but it is often not possible to handle a complaint on an anonymous basis.
We will retain information relating to complaints for three years from the point that the matter is closed unless there is a legitimate and lawful reason to retain the information for longer e.g. for safeguarding, regulatory or compliance purposes or to exercise or defend legal claims.
We may compile anonymous statistical reports showing information like the number and type of complaints and outcomes. Occasionally we will use information provided in complaints to develop case studies for learning and development purposes. We will be very careful to ensure that any information that could identify a person involved in the case will be removed or changed to preserve anonymity.
- Responding to expressions of interest in becoming a gymnastics volunteer
When you express your interest to volunteer, we will ask you to provide your name, email and region as well as some information about your interests. We will use this information to identify and inform you about appropriate volunteering opportunities. We will not share your information you have provided with any other organisations unless you agree.
- Registering for a British Gymnastics course
If you register for a British Gymnastics course, we will use your details to provide and administer the course, any relevant assessments and to confirm results and or issue certificates. If you are not already a British Gymnastics member, we will need your name and contact details to register you as a British Gymnastics subscriber and dependent on the course, we may require additional information about you to confirm your eligibility e.g. date or birth.
You have the right to object to any of the above sharing of your information which we do so on legitimate interest grounds. If you wish to object please complete our objections form. Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.
Other lawful reasons for using information about you
We may need to process information about you to comply with applicable laws and protect our legitimate interests and legal rights, including, but not limited to, use in connection with legal claims, compliance, regulatory, investigative purposes (including disclosure of such information in connection with legal process or litigation).
Subscribing to receive our news by email
Why we share information about you
We will not share any information you have provided without your consent unless there is a legal or other legitimate reason to do so or it is necessary to provide the service you have requested.
You have these rights in respect of information we process about you. To exercise any of your rights, please contact us using the details below.
We keep our privacy notices under regular review. This privacy notice was last updated on 28/9/2017.
How to contact us
Compliance & Standards