Complaints and Appeals

We are always disappointed to hear that something has gone wrong.  We take complaints about our Education courses very seriously. If you are not satisfied, please follow the process for raising a formal complaint or appealling an assessment decision.

Learner Complaints Procedure

Learner Appeals Procedure

Learner Complaints Procedure

This procedure is for complaints about courses provided by the Education Department at British Gymnastics. All complaints must come directly from the learner, we will not accept complaints from third parties.

Stage 1

Complaints must be made as soon as possible but not later than 6 months after the event. We need a clear, detailed description of what your complaint is about and copies of any related documents or e-mails. Complaints should be sent to the Customer Resolution Officer at customerservice@british-gymnastics.org

The Customer Resolution Officer will:

• Acknowledge receipt of the complaint via email within 24 hours and allocate a reference number for future correspondence
• Outline the course of action to be taken
• Carry out an investigation, where necessary involving the relevant members of personnel
• Write to you within 21 working days with the findings and a decision as to whether the complaint was justified.

UKCC courses only

If you feel the problem is still unresolved you can make a formal complaint to the awarding body, 1st4sport Qualifications, within 20 working days of the Stage 1 decision being communicated to you. Information about the 1st4sport complaints procedure can be found on their website.

Where available, evidence should be provided to support your complaint. This should be forwarded via email to imanagement@1st4sportqualifications.com. If only hard copies of evidence are available, ensure that you have maintained the originals for your own records and post the copies recorded delivery to: The Incidents and Investigations Manager (IIM), 1st4sport Qualifications, Coachwise Ltd, Chelsea Close, Off Amberley Road, Armley, Leeds LS12 4HP

Learner Appeals Procedure


This procedure is for appeals about assessment decisions on British Gymnastics' coaching courses. All appeals must come directly from the learner, we will not accept appeals from third parties.

Stage 1 Appeal

You must appeal within 14 working days of receiving the disputed assessment decision. You should explain why you want to appeal and include copies of any related documents or e-mails. Appeals should be sent to customerservice@britishgymnastics.org

The Customer Resolution Officer will:

• Acknowledge receipt of the appeal within 10 working days
• Outline the course of action to be taken
• Conduct an appropriate review of the evidence
• Write to you within 20 working days with the findings and their conclusion. This will be to either uphold the original assessment decision or offer you an opportunity for a resit/reassessment free of charge, or overturn the original decision.

The Appeals officer will also let the original assessor and the personnel who assisted in the review know the outcome.  We will retain records of appeal for a minimum period of five years.

UKCC courses only

If you are remain dissatisfied, you can appeal to the awarding body 1st4sport Qualifications within 20 working days of the Stage 1 decision being communicated to you. There is a 1st4sport administrative charge of £20 for an appeal which is refundable if the appeal is upheld.

Appeals should be sent via email to imanagement@1st4sportqualifications.com.  Where available, evidence should be provided to support your appeal.  If only hard copies of evidence are available, ensure that you have maintained the originals for your own records and then post the copies recorded delivery to: The Incidents and Investigations Manager (IIM), 1st4sport Qualifications, Coachwise Ltd, Chelsea Close, Off Amberley Road, Armley, Leeds LS12 4HP

 

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